Academy Build a community, not an audience
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Build a community, not an audience

Mods, rules, Discord and the everyday habits that turn a chat into somewhere people come back to.

5 chapters · 27 min read

  1. 1Make chat feel like somewhereWhy some chats talk to each other and others only talk to the streamer, and what you control about that.5 min
  2. 2Rules people actually readFive lines beat a wall of text. What to write, where to put it, and how to enforce it without a scene.5 min
  3. 3Finding mods, and telling them what you wantWho to ask, when it is too early, and the one document that stops a mod team guessing.6 min
  4. 4When it goes wrong: raids, trolls and bad nightsWhat to switch on before it happens, what to do live, and what to say afterwards.6 min
  5. 5A Discord that is not a ghost townThree channels beat thirty. How to open a server that survives the week after you announce it.5 min