Terms of Service

1. Scope and Provider

These Terms of Service govern the use of the Gleem platform (“Gleem” or the “Platform”) and all contracts, deliveries and services between Anikeen UG (haftungsbeschränkt) & Co. KG, Buntspechtweg 21, 53123 Bonn, Germany, phone: +49 228 92970166, email: support@anikeen.com, registered with the Bonn Local Court (Amtsgericht Bonn) under HRA 10235 (the “provider”) and its users. Further details about the provider are given in the Imprint.

A contractual relationship between the user and the provider is established upon registration of a user account, or at the latest upon first use of paid services. Users within the meaning of these Terms include both viewers who use Gleem's content and features, and creators (streamers) who operate their own profile on Gleem.

2. Subject Matter and Services

Gleem enables Twitch streamers (creators) to operate their own profile, through which viewers can interact with them and support them. Gleem's services include, in particular:

• Creator profiles: an external profile page (gleem.gg/username) with a community feed, posts, and fan-engagement features.
• Gleem Twitch Panel Extension: an extension integrated into Twitch through which viewers can request Treats, join a Trigger Queue, and take part in a community leaderboard during a livestream.
• Posts: content published by creators that viewers can unlock by spending Gems.
• Memberships: paid, auto-renewing memberships that let viewers support a creator on an ongoing basis and, depending on the membership tier, receive additional benefits.
• Gems: virtual units used to access the features listed above; their acquisition, use, and restrictions are governed by the Gems Usage Policy.

The provider is entitled to further develop, change, or discontinue individual features of Gleem at any time, to the extent reasonable for the user.

3. Registration and User Account

Using Gleem requires signing in with Anikeen ID (single sign-on). Individual features also require connecting a Twitch account. By registering, the user warrants that the information transmitted by Anikeen ID, and any information they add themselves, is truthful. The user is obligated to protect their Anikeen ID access credentials and any connected Twitch account from unauthorized access, and to notify the provider immediately if they become aware of unauthorized use of their account. Use of Gleem is reserved for persons aged 18 or older, or the minimum age applicable to digital services of this kind under the laws of their country of residence, whichever is higher; this applies in particular with regard to the age-restricted content described in the Gems Usage Policy. The user account is non-transferable.

4. User Obligations and Conduct

Users agree not to use Gleem to:

• violate applicable law, the rights of third parties, or accepted standards of decency;
• upload, distribute, or request unlawful, offensive, discriminatory content, or content that violates the content boundaries defined in the Gems Usage Policy;
• harass, deceive, or defraud other users, in particular in connection with the acquisition or use of Gems;
• use automated systems (bots, scripts) to manipulate Gleem's features; or
• circumvent technical protection measures of Gleem or Twitch.

If a user breaches these obligations, the provider is entitled to remove the affected content, restrict features, or suspend or permanently disable the user account; this is without prejudice to any further claims of the provider.

5. Creator Features

Creators can publish their own content via their profile and configure features such as Treats, the Trigger Queue, Memberships, and Posts. Creators are themselves responsible for the content they publish, for fulfilling Treats requested via the Extension, and for complying with the content boundaries set out in the Gems Usage Policy and with the Twitch Community Guidelines. Payouts to creators are made in accordance with the provider's then-current payout terms and the terms of the payment service providers used; creators are themselves responsible for the correct tax treatment of their income from using Gleem.

6. Gems, Prices and Payment

The purchase and use of Gems is additionally governed by the Gems Usage Policy.

The presentation of Gem packages, memberships and products on Gleem does not constitute a legally binding offer, but a non-binding invitation to place an order. By submitting an order, the user makes a binding offer to conclude a contract.

The current prices for Gem packages and memberships are shown to the user before completing the respective purchase. Payments are processed via the payment service providers engaged by the provider; their respective terms of use apply. Unless stated otherwise, all prices include statutory VAT. The purchase price is due upon completion of the purchase.

Gleem Store. In the Gleem Store, creators can buy digital extras for widgets (e.g. "Fishing Pro"). The seller and counterparty for the payment is Sold through Link, LLC (Stripe) as merchant of record; Link handles payment, VAT, receipts and refunds, and its terms apply in addition. A purchase grants the channel it was bought for a simple, non-transferable and perpetual right to use the unlocked features within Gleem. The unlock belongs to the channel, not to a single team member; only the channel's owner can buy. It is a one-time purchase with no subscription. What an unlock includes is stated on the product page at the time of purchase. The free basic version of a widget remains usable without a purchase.

Each channel can try each paid extra once, free of charge, for the period stated on the product page; the trial ends automatically and at no cost. If a purchase is refunded or the payment is charged back, the unlock ends; settings saved in the widget are kept and apply again once the feature is unlocked again. If the provider retires an unlocked feature, it announces this at least three months in advance and offers an equivalent replacement or a pro-rata refund.

7. Physical Rewards (Signed Cards)

Creators may offer physical signed cards, which viewers claim through a Twitch channel points reward. Channel points are awarded by Twitch and are not a means of payment; neither the card nor the postage is charged for.

Your counterparty for the posting is Anikeen UG (haftungsbeschränkt) & Co. KG, sending on behalf of the creator. There is no entitlement to a particular design; once an edition is used up that design can no longer be chosen. If no design and delivery address are given within the period shown in your account, the redemption lapses.

Signed cards are posted to Germany (including its islands), Austria and Switzerland, and to no other country. We charge nothing for the card, the postage or the packaging. By way of derogation from the Shipping Terms, their section 1 (delivery area) and section 3 (shipping costs) do not apply to signed cards; the Shipping Terms apply otherwise.

Cards are delivered to the delivery address the user gives. Delivery periods and dates are non-binding. Customs duties and any other import charges are borne by the recipient. Where the user acts as a consumer, the risk of accidental loss of or damage to the card passes only on handover to the user or to a person authorised to receive it.

8. Term and Cancellation

Information on cancelling paid contracts can be found under Cancelling Contracts.

The right to extraordinary termination for good cause remains unaffected. Good cause exists where continuing the contractual relationship cannot reasonably be expected of a party. Notice of termination may be given in writing, in text form (e.g. by email) or through the cancellation function provided on Gleem.

9. Right of Withdrawal

Users who are consumers within the meaning of § 13 of the German Civil Code (BGB) generally have a right of withdrawal; the details are set out in the withdrawal policy. The withdrawal policy and the model withdrawal form are available under Right of Withdrawal.

10. Warranty and Liability

The statutory warranty rights apply.

The provider is liable without limitation for damages arising from injury to life, body, or health, and for damages caused by intent or gross negligence. For slightly negligent breaches of material contractual obligations (cardinal obligations) — those whose fulfillment is essential to the proper performance of the contract in the first place and on whose observance the user was entitled to rely — liability is limited to foreseeable damage typical for this type of contract. Liability for slightly negligent breaches is otherwise excluded. In particular, the provider is not liable for content published by users or creators or requested via the Extension, nor for the availability of the Twitch platform. The above limitations of liability do not apply to claims under the German Product Liability Act (Produkthaftungsgesetz).

11. Changes to These Terms

The provider may amend these Terms of Service to the extent necessary to adapt to changed legal requirements, technical developments of Gleem, or other objective reasons, and provided this does not unreasonably disadvantage the user. The user will be informed of any changes in text form (e.g. by email or a notice on the platform) in good time before they take effect. If the user does not object to the amended terms within six weeks of receiving the notice of changes, the changes are deemed accepted; the notice of changes will specifically draw attention to this consequence. If the user objects, the provider is entitled to terminate the contractual relationship as of the date the change takes effect.

12. Data Protection

The provider processes users' personal data only within the limits of the statutory provisions. Details are set out in the Privacy Policy.

13. Final Provisions

This agreement is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the user is habitually resident remain unaffected. If the user is a consumer, jurisdiction follows the applicable statutory rules; otherwise, to the extent legally permissible, jurisdiction lies with the courts of Bonn. Deviating terms of the user are not recognised unless agreed with the provider in writing. Should any provision of these Terms of Service be or become invalid, the validity of the remaining provisions remains unaffected.

Alternative dispute resolution under § 36 VSBG: We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.