Gleem Shipping Terms

Last updated 13 October 2026

This English version is an informal translation provided for convenience only. The legally binding document is the German original. In case of any discrepancy, the German version prevails.

1. Delivery area

1.1 We deliver our products within Germany (excluding islands) and to countries of the European Union (excluding islands).

1.2 For deliveries to a German island we charge a flat EUR 59.90 for shipping and packaging.

2. Delivery time

2.1 Delivery times may vary depending on the product and its availability. The estimated delivery time is shown to you during checkout. We do our best to process and deliver your order as quickly as possible.

3. Shipping costs

3.1 Shipping costs are shown during checkout and may vary depending on the delivery location and the shipping option chosen. Orders above a certain amount may be exempt from shipping costs.

4. Delivery methods

4.1 We work with various shipping providers to ensure safe and reliable delivery of your products. These may vary depending on the delivery location and the shipping option chosen. As a rule we use DHL Group and the shipping providers it works with.

4.2 In addition, the privacy policy and the general terms and conditions of DHL Group apply, which you can view at the following links:

4.3 In addition, the privacy policy of Sendcloud GmbH applies, which you can view at the following link:

https://www.sendcloud.com/de/datenschutz/

5. Delivery delays

5.1 We accept no responsibility for delivery delays caused by unforeseeable circumstances such as natural disasters, strikes, customs clearance or other exceptional events. We will, however, do our best to inform you of any such delays and to offer alternative solutions.

6. Accepting delivery

6.1 Please make sure that you or an authorised person are present at the time of delivery to receive the goods. If delivery is unsuccessful, additional costs for redelivery may apply.

7. Returns and exchanges

7.1 Information on returns and exchanges can be found in our cancellation policy and cancellation form, which are available on our website.

8. Customs and import duties (EU countries or third countries only)

8.1 Deliveries to EU countries or third countries may incur additional costs such as customs duties and import taxes. These costs are borne by the customer and may vary from country to country. Please check the customs regulations that apply in your country.