Gems Usage Policy

This policy defines how Gems may be obtained and used within the Gleem platform, which operates across two distinct environments: the Gleem Twitch Panel Extension ("Extension") and the Gleem External Website (gleem.gg).

This policy is designed to strictly comply with the Twitch Bits Acceptable Use Policy, Twitch Extension Guidelines, and the acceptable use policies of our payment processors.

1. What Gems Are & How They Are Acquired

Gems are non-monetary digital content enhancements. They have no cash value, cannot be cashed out, sold, transferred, or redeemed for money, goods, or services with independent monetary value.

To comply with Twitch Extension Guidelines and platform rules, Gleem operates a strict dual-ledger system based on how Gems are acquired:

A. Twitch Bits (The Extension Ledger)

Within the Gleem Twitch Extension, Gems may only be obtained by using Twitch Bits. The Bits-to-Gems exchange is a one-way, non-reversible, in-Extension enhancement governed by Twitch's terms of service.

Where they can be used: Gems acquired via Bits may ONLY be used inside the Twitch Extension.

B. Direct Purchase via Gleem (The Web Ledger)

Viewers may independently visit the streamer's external Gleem profile (gleem.gg/username) to purchase Gem packages using fiat currency.

Where they can be used: Gems purchased directly via the website may ONLY be used on the external gleem.gg website. They cannot be spent, viewed, or accessed inside the Twitch Extension.

Consumer Law Waiver: By purchasing Gems via gleem.gg, you consent to the immediate delivery of digital content and acknowledge that you lose your right of withdrawal or refund once the Gems are credited to your account.

2. Permitted Uses: Twitch Extension

When interacting inside the Twitch Extension, Gems (acquired exclusively via Bits) may only be used for the following predefined purposes. The Twitch Extension is a strictly Safe-For-Work (SFW) environment.

• Live Stream Triggers (Treats): Viewers may use Gems to submit a request that triggers a live, on-stream response from the streamer. This applies only to Treats from Gleem's own Treat catalogue, which the streamer picks from a predefined menu and has not reworded. Treats the streamer writes themselves cannot be requested with Gems inside the Extension, only with Trigger Tickets. Custom text input or free-form user requests cannot be tied to Gem usage: a Gem request carries no text from the viewer.
• Trigger Queue Entry: Viewers may spend Gems to enter a session-scoped, on-stream queue of predefined community requests.
• Community Leaderboard: Gems spent contribute to a viewer's position on the Extension leaderboard.
• Messages to the Streamer: A message to the streamer may carry one of the Gem amounts the streamer has set. An amount typed in by the viewer is not possible inside the Extension.
• No Unlocks: No posts are unlocked with Gems inside the Extension. It only shows posts that are free to read; posts flagged 18+ are filtered out of the Extension server-side.

3. Permitted Uses & Content Policy: Gleem Website (gleem.gg)

The external gleem.gg website offers an expanded community feed. Gems purchased on the website may be used there to unlock exclusive streamer posts. Posts serve to enrich the viewer's interactive experience and are not independent commercial digital products.

The Content Boundary (SFW vs. NSFW)

Gleem utilizes active User-Generated Content (UGC) moderation and community reporting to enforce strict content boundaries across the platform.

1. Allowed Content (SFW & Soft NSFW)

On the external gleem.gg website only, streamers may post age-restricted material, provided it is properly tagged and hidden behind our mandatory 18+ age-gate. Permitted content includes:

• Artistic nudity (e.g., figure drawing, artistic photography).
• Fictional, drawn, or 2D suggestive artwork (e.g., ecchi, anime illustrations).
• SFW ASMR (e.g., tapping, standard relaxation roleplays, visual triggers).

2. Strictly Prohibited Content (Zero Tolerance)

To maintain compliance with our payment processors, the following content is strictly banned across the entire Gleem platform (both Web and Extension). Violation will result in immediate account termination:

• Hardcore Pornography: Any real-life photographic or video depiction of explicit sexual acts.
• Explicit Audio Erotica: ASMR or audio files featuring explicit sexual roleplay, highly suggestive moaning, or audio designed primarily for sexual arousal rather than relaxation.
• Non-Consensual Content: Any media depicting non-consensual acts, deepfakes, or non-consensual sexualization.
• Illegal Content: Any depictions of minors in suggestive situations (including fictional/drawn representations that cross legal thresholds), extreme violence, or self-harm.

4. Prohibited Uses of Gems

The following uses of Gems are not permitted anywhere on the Gleem platform:

• Exchanging Gems for money or real-world goods.
• Off-platform fulfillment: Streamers may not offer physical merchandise, private calls, or independent commercial digital products in exchange for Gems.
• Gambling or wagering: Gleem does not operate lotteries or games of chance.
• Fraudulent practices: Using chargebacks, unauthorized account access, or Extension manipulation.
• Resale or transfer: Gems may not be sold or traded between viewers.

5. Streamer Obligations

Streamers utilizing Gleem agree to the following operational standards:

1. Fulfill Live Treats: Honor all pre-defined Twitch treat requests live on stream.
2. Maintain Twitch Compliance: Ensure that all content surfaced, triggered, or referenced via the Twitch Extension is strictly Safe For Work and complies with Twitch Community Guidelines.
3. Mandatory Tagging: Accurately flag any permitted NSFW or age-restricted post uploaded to gleem.gg as 18+, so it is age-gated on the website and withheld from the Twitch Extension. Evading the age-gate system is grounds for suspension.
4. No Gating External Value: Refrain from gating content of independent commercial monetary value behind Gems.