Right of Withdrawal
Last updated 13 October 2026
This English version is an informal translation provided for convenience only. The legally binding document is the German original. In case of any discrepancy, the German version prevails.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
Anikeen UG (haftungsbeschränkt) & Co. KGBuntspechtweg 21
53123 Bonn, Germany
Email: support@anikeen.com
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
Early Expiry of the Right of Withdrawal
Your right of withdrawal expires early for a contract for the supply of digital content (e.g. the purchase of Gems) not supplied on a tangible medium if we have begun performance of the contract after you have expressly consented to us beginning performance before the withdrawal period has expired, and you have confirmed your knowledge that, by giving your consent, you lose your right of withdrawal once performance has begun (§ 356(5) German Civil Code). This applies in particular to the purchase of Gems, which are credited to your account immediately after payment is received.
Physical Rewards at No Charge
No payment is made for signed cards claimed through a channel points reward — neither for the card nor for the postage. For want of consideration, no right of withdrawal under §§ 312g, 355 BGB arises. Delivery is governed by section 7 of the Terms of Service and by the Shipping Terms.
Should signed cards ever be offered for payment, the statutory right of withdrawal for goods applies, running for 14 days from receipt, and this notice will be extended accordingly.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
- To: Anikeen UG (haftungsbeschränkt) & Co. KG, Buntspechtweg 21, 53123 Bonn, Germany, Email: support@anikeen.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.