Cancelling Contracts

1. Cancelling Paid Contracts

Paid memberships run for a term of one month and renew automatically for a further month unless cancelled beforehand. The current price of the booked tier is deducted from your Gem balance at the start of each term. You may cancel a membership at any time, with effect at the end of the then-current term; there is no minimum term and no notice period.

2. Cancellation Button (§ 312k German Civil Code)

You can cancel any active membership at any time via a clearly visible and easily accessible button. You will find it exactly where you took the membership out: in the membership area of the creator's page on gleem.gg, and in the Twitch extension. After activating the button you are asked to confirm the cancellation. The confirmation dialog states the date on which the cancellation takes effect; once confirmed, the receipt and content of your cancellation notice and the end of your access are shown to you immediately.

3. Confirmation of Cancellation

If an email address is held on your account, you will additionally receive confirmation on a durable medium by email once the cancellation is complete, stating the content and time of your cancellation notice and the end of your access. If you took the membership out solely through the Twitch extension and no email address is held, the cancellation is recorded on your account with its timestamp and displayed in the extension; we will provide confirmation in text form on request at any time.

4. Effect of Cancellation

The cancellation takes effect at the end of the current, already-paid term. Until then, the access and benefits associated with the membership remain in place; no pro-rata refund is made for the current term. From the point the cancellation takes effect, the membership no longer renews and its associated benefits end.

5. Changing Membership Tier

You may switch to a different tier at any time. When switching to a more expensive tier (an upgrade), the benefits are available to you immediately and you are charged only the difference in price between the two tiers, apportioned to the remainder of the current term; your renewal date does not change. When switching to a cheaper tier (a downgrade), nothing is charged at first: you keep the benefits of your existing tier until the end of the term you have already paid for, and the cheaper tier applies from your next renewal date. No refund or credit for the price difference is given for the term already paid. A scheduled downgrade can be undone at any time before the renewal date.

6. Automatic Termination for Insufficient Balance

If your Gem balance on the renewal date is not sufficient to cover the price of the booked tier, the membership is terminated automatically rather than creating a payment obligation. No debt arises against you, and no partial amount is deducted. In this case the benefits associated with the membership end on the renewal date, because the following term was not paid for. We will inform you of the automatic termination in accordance with section 3.

7. Right of Withdrawal

Independently of cancellation, consumers may have a right of withdrawal. See the Right of Withdrawal.